iCRYO

Health and Wellness Specialist/Team Member

Job description
Competitive pay with generous monthly commissions and bonuses!
iCRYO is an upscale wellness service retailer of cryotherapy, infrared therapy, body sculpting, IV
therapy and other related services. Our mission is to elevate the lifestyle of our team members
and guests by providing professional, affordable, and convenient recovery services while raising
the bar in the health and wellness industry. Our Company Culture is centered around the
passion we have for increasing the quality of life for our guests. We work as a team in all
aspects of our daily operations to provide first class professional, affordable, and convenient
services to the masses. With accountability on all levels and productivity throughout our
organization, we can provide our guests with the most exceptional cryotherapy experience they
deserve.

Position Overview:
Our ideal candidate shall have a dynamic personality and a burning passion for overall wellness
and recovery. Must have high energy and be ready to attend to guests immediately upon
arrival. The Recovery Specialist is directly responsible for helping guests achieve their lifestyle
goals with exceptional guest service, marketing through social media and attending community
events. The Recovery Specialist will also be responsible for continuing their education of our
products and services as well as working as a team with other employees and maintaining
safety protocols within the center.
The Health and Wellness Specialist should be action oriented, customer service driven,
ambitious, cultural fit, upbeat, confident, honest, detailed and goal oriented. This person will
work with the Center Manager, and their team to identify and solve problems, set expectations
and goals, and complete daily tasks. This candidate shall also possess the skills necessary to
perform their duties and responsibilities with minimal direct supervision.
Qualifications:
• Ability to work a minimum of 15-40 hours per week with a flexible schedule including nights
and weekends.
• Ability to comprehend and pass a number of iCRYO designed service exams following
initial training.
• Maintain good time management skills, good judgement, and ability to multi-task.
• Display exceptional guest experience skills, handle and resolve guest issues to
maintain guest loyalty.
• Understand the needs of the guest, ability to educate guests on services needed in a
competent, efficient, and professional manner.
• Meet or exceed minimum productivity requirements set by the company including
sales goals.
• Maintain professional appearance and positive attitude.
• Maintain an environment of trust, communicate efficiently with managers and
peers.
• Must be able to complete ongoing and continued education.
• Maintain a clean environment, uphold company standards.
• 1-3 years of Sales Experience in retail